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Attitudes for Service
It sounds simple, but successful organizations recognize that customer satisfaction stems from a series attitudes and behaviors toward clients including helpfulness, respect, and expression of genuine interest. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth, and causes clients to be champions for your organization.
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Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online
Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk!
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Creating and Achieving Breakthrough Goals
You're probably finding it tougher than ever to achieve your goals. Our turbulent, uncertain economy has put so much pressure on the day-today that many of us can't focus on what's really important any more. Spend 3 hours with us and refocus yourself on goals that can be career changers.
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Cross and Up Selling
Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
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Delegation
In today's leaner and faster business world managers are expected to do more with less. It is more important than ever for managers to effectively delegate projects and tasks. This program will give you the tools to develop valuable team members by building productivity and engagement, while maintaining accountability and control.
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How to Cold Call and Build New Customers
If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
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How to Communicate with Diplomacy and Tact - Live Online
Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this new seminar. Gain the skills you need to deal with all kinds of people- right from your desk!
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How To Remember Just About Anything
Your memory can be a tremendous asset in business and an important ally in social situations. Now you can learn to utilize it to its fullest potential. This seminar is an experience you won't forget ... that won't let you forget names, facts and figures ever again.
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How to Win Friends and Influence Business People - Live Online
Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.
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Kickoff to Online Learning: Maximize Your Online Learning
Our online learning environment is designed to be engaging, interesting, informative and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie® principles in your work and personal life. Plan to attend individually, from your own computer and audio connection.
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Managing Conflict in the Workplace
Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.
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Managing Workplace Stress
The list of stress producers in today's world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether.
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Overcoming Objections
Customer objections are a natural part of selling and these objections must be overcome before a buying decision is made. Objections are properly handled by following a process of listening for understanding, questioning for clarification, cushioning to establish common ground, and then presenting compelling evidence.
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Overcoming Workplace Negativity with Enthusiasm
Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
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How to Present Online
Successful organizations today must communicate quickly and effectively across geographic boundaries. Presenting online is often the best solution to get information and training to the people who need it most, when they need it. If you are tasked to be the next online presenter in your organization, this session will help you shine!
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Step Up to Leadership
This program will smooth your transition from worker to supervisor to leader. And, of course, you'll get the basics like time management, delegation and performance appraisal techniques.
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Successful Public Speaking
Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn you from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world.
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Suggestion Selling
Some of the most powerful suggestion selling approaches are simple questions and recommendations. These are meaningful comments that demonstrate you are interested in the best results for your customer. Join us for this 3-hour session to learn strategies for gaining customer trust and uncovering additional sales opportunities through the power of suggestion.
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Time Management
This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
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